Frequently Asked Questions

Shipping & Delivery

How long does shipping take?

We offer standard shipping (5-7 business days) and expedited shipping (2-3 business days). Orders are processed within 3 business day before shipping. Delivery times may vary depending on your location and current shipping volumes.

Do you offer free shipping?

Yes! We offer free standard shipping on orders over $100. For orders under $100, standard shipping is $9.99 and expedited shipping is $19.99. Free shipping promotions may apply during special sales events.

Can I track my order?

Absolutely! Once your order ships, you'll receive a tracking number via email. You can use this number to monitor your package's progress in real-time through our shipping partner's website.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of purchase. Items must be unused and in original condition with all tags attached. Once we receive your return, refunds are processed within 5-7 business days.

How do I initiate a return?

Visit your account page and select the order you'd like to return. Click "Return Item" and follow the prompts to generate a prepaid shipping label. Pack your item securely and drop it off at any shipping location.

Do you offer exchanges?

Yes! If you need a different size or color, we can process an exchange. Simply initiate a return and place a new order, or contact our customer service team (support@debillasluxury.com) for assistance with a direct exchange.

Products & Sizing

How do I choose the right size?

Each product page includes a detailed size chart. We recommend measuring yourself according to the chart instructions for the most accurate fit. If you're between sizes, customer reviews often provide helpful insights about fit and comfort.

Are your products authentic?

Yes, all our products are 100% authentic and sourced directly from authorized manufacturers and distributors. We stand behind the quality of every item we sell.

Do you offer bulk or wholesale orders?

We'd love to help with bulk orders! Please contact our sales team at support@debillasluxury.com with details about your needs, and we'll provide you with a custom quote and special pricing.

Payment & Security

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are secure and encrypted.

Is my payment information secure?

Absolutely. We use industry-standard SSL encryption to protect your payment information. Your credit card details are never stored on our servers—they're processed securely through our payment gateway.

Do you offer payment plans?

Yes! We offer flexible payment options through Shop Pay. Depending on your order total, you may be eligible for interest-free installment plans. Check the payment options at checkout to see what's available for your order.

De Billas Lux — Where Technology Meets Timeless Luxury

At De Billas Lux, we transform the world’s most advanced devices into extraordinary works of art. Specializing in 24k gold-plated and custom-polished Apple Watches, iPhones, and other premium timepieces, every piece we customize blends precision craftsmanship with unmatched elegance.

Our customizations maintain full functionality — including water resistance on stainless steel Apple Watch models — while adding a statement of individuality that sets you apart.

Trusted by discerning clients worldwide, each product comes with proof of authenticity and is crafted to last. Whether you’re celebrating a milestone, making a bold fashion statement, or searching for the perfect gift, De Billas Lux delivers a truly unique experience.

Discover. Customize. Own the extraordinary.

Custom 24k Gold Apple Watch & iPhone Designs

Luxury Gold Plating & Polishing Services Worldwide

We specialize in premium 24K gold plating and hand-polished luxury finishes for Apple Watch, iPhone, and select Samsung models. Worldwide insured shipping available.