Frequently Asked Questions
Shipping & Delivery
We offer standard shipping (5-7 business days) and expedited shipping (2-3 business days). Orders are processed within 3 business day before shipping. Delivery times may vary depending on your location and current shipping volumes.
Yes! We offer free standard shipping on orders over $100. For orders under $100, standard shipping is $9.99 and expedited shipping is $19.99. Free shipping promotions may apply during special sales events.
Absolutely! Once your order ships, you'll receive a tracking number via email. You can use this number to monitor your package's progress in real-time through our shipping partner's website.
Returns & Exchanges
We accept returns within 30 days of purchase. Items must be unused and in original condition with all tags attached. Once we receive your return, refunds are processed within 5-7 business days.
Visit your account page and select the order you'd like to return. Click "Return Item" and follow the prompts to generate a prepaid shipping label. Pack your item securely and drop it off at any shipping location.
Yes! If you need a different size or color, we can process an exchange. Simply initiate a return and place a new order, or contact our customer service team (support@debillasluxury.com) for assistance with a direct exchange.
Products & Sizing
Each product page includes a detailed size chart. We recommend measuring yourself according to the chart instructions for the most accurate fit. If you're between sizes, customer reviews often provide helpful insights about fit and comfort.
Yes, all our products are 100% authentic and sourced directly from authorized manufacturers and distributors. We stand behind the quality of every item we sell.
We'd love to help with bulk orders! Please contact our sales team at support@debillasluxury.com with details about your needs, and we'll provide you with a custom quote and special pricing.
Payment & Security
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are secure and encrypted.
Absolutely. We use industry-standard SSL encryption to protect your payment information. Your credit card details are never stored on our servers—they're processed securely through our payment gateway.
Yes! We offer flexible payment options through Shop Pay. Depending on your order total, you may be eligible for interest-free installment plans. Check the payment options at checkout to see what's available for your order.
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